CityFibre National, Openreach National

Notice

Dear Customer, We would like to inform you of upcoming essential maintenance on our core network to replace networking equipment. This work is necessary to resolve a historical fault and to increase network capacity for improved performance and reliability. You may experience intermittent service interruptions during this period. We apologise for any inconvenience this may cause and appreciate your understanding while we complete this critical upgrade to enhance service quality. Thank you for your continued support. Regards Network Operations Team

Updates

2025-09-11 01:28:26

9 months ago

The scheduled maintenance has now been completed, and customer sessions are back online. If you continue to experience any issues, please reboot your home router and re-test your connection. Should problems persist, kindly contact our customer support team for further assistance. Thank you for your patience while we carried out this essential work. Regards, Network Operations Team
2025-09-10 23:30:56

9 months ago

Dear Customer, Our engineers have now arrived on site and are preparing to begin the scheduled maintenance works on our core network. Please be reminded that you may experience intermittent service interruptions while this work is in progress. We will provide further updates as the maintenance progresses and once the works are completed. Thank you for your patience and understanding. Regards, Network Operations Team

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