Incident
Completed
Start
Aug 3, 2025 12:03 pm8 months ago
End
August 5, 2025 13:178 months ago
Duration
2 days, 1 hour and 14 minutes2 Updates
Area Affected
CityFibre
Notice
We observed a drop in CF connections starting at approximately 9:10 AM this morning. The majority of connections restored by around 9:20am; however, we are still seeing a small number of customers remaining offline. Our team is actively investigating the issue, and we’ll provide further updates as soon as more information becomes available. Thank you for your patience.
Updates
-
2025-08-05 13:17:15
8 months ago
Resolved - 3rd Party
-
2025-08-03 12:30:32
8 months ago
All remaining services were restored as of 12:15 PM. We are continuing to monitor performance closely to ensure stability. We are awaiting a formal explanation for the interruption from CityFibre and will share any relevant updates once available. We sincerely apologise for the inconvenience this caused and appreciate your patience throughout.