Magnus Court

Notice

Dear Customers, We are aware of an issue currently affecting your service. Following an investigation earlier today, an issue was identified with the 3rd party fibre network. Our third-party engineers are currently on site working to isolate the fault and fully restore service as quickly as possible. We will update our status page as soon as further information becomes available. We sincerely apologise for the disruption and any inconvenience caused, and we appreciate your patience while we work to resolve the issue.

Updates

2026-10-08 15:42:59

2 weeks ago

Resolved - Fibre Issue & Equipment Swap
2026-10-08 11:13:08

2 weeks ago

Dear Customers, We would like to inform you that third-party engineers are en route back to site and are expected to arrive between 11:30am and 11:59am today. Please be advised that service disruptions are expected while the works are ongoing. These essential maintenance works are necessary to rectify the current degraded service, maintain infrastructure reliability, and improve overall service performance. We apologise for any inconvenience caused and appreciate your patience and understanding while we work to restore service to its optimal performance. We will provide further updates as work progresses.
2026-10-07 19:15:12

3 weeks ago

Dear Customers, 3rd party fibre team will be returning tomorrow morning to carry out further investigation into the ongoing issue. An additional fault has been identified that requires the attention of an specialist fibre team. We will continue to update our status page as soon as further information becomes available. We sincerely apologise for the ongoing disruption and any inconvenience caused. Thank you for your continued patience and understanding while we work to resolve the issue as quickly as possible.

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