Multiple Locations

Sheepmoor Close, Spreadbury Close, Walmead Croft, Winchfield Drive

Notice

Dear Customers, Please be advised that we have identified an issue affecting services at your development. We have been in contact with the Managing Agent, who has informed us that an incident has occurred at the location where our equipment is installed. We are currently working closely with the Managing Agent to investigate the issue and determine the necessary steps to restore services as quickly as possible. We understand the inconvenience this may be causing and will provide further updates as soon as more information becomes available. All updates will also be posted on our status page. Kind regards, The NOC Team

Updates

2026-09-10 09:08:04

3 days ago

Dear Customers, We continue to work closely with our partners and the managing agent to resolve the ongoing service issue. Unfortunately, works are still ongoing, and at present we do not have a confirmed estimated time for restoration. 4th Utility | Rise Fibre are working as quickly as possible to restore the service. We appreciate your continued patience and understanding and apologise for the inconvenience caused. We will provide a further update as soon as more information becomes available.
2026-08-18 15:58:08

3 weeks ago

Dear Customers, We have been advised that building and roofing works to the affected development where our equipment resides are expected to commence from Monday 24 August. These works will include a thorough clean-up of the area and ceiling repairs, during which our operatives will be unable to carry out works to the communications equipment. The building works will then be followed by electrical reinstatement works. At this stage, the overall works are expected to take approximately a further three weeks, although firm dates for completion and service restoration have not yet been confirmed. We are continuing to work with the relevant parties to reinstate services as soon as possible and will provide further updates as soon as more information becomes available. We sincerely apologise for the ongoing disruption and appreciate your patience and understanding. Kind regards, NOC Team
2026-08-14 16:47:08

4 weeks ago

Dear Customers, We have identified that the electrical supply supporting the communications equipment has been affected by significant fire damage to the bin store. Remedial works will therefore be required before the electrical supply and communications services can be fully reinstated at the safest level. We anticipate that the reinstatement of the electrical supply may take several weeks. We will continue to provide updates as further information becomes available. We sincerely apologise for the disruption and appreciate your patience and understanding
2026-08-13 10:11:17

1 month ago

Dear Customers, After discussion with the landlord a fire has occurred that has caused damage to some of the infrastructure feeding our equipment. We will be looking to send engineers to understand the full extent of this damage, at this time we do not know if this is power infrastructure to the building or fibre infrastructure that provides our service. We will continue to work closely with the landlord to restore service as quickly as possible but at this stage we do not have an estimated time for restoring service, further updates will be provided as soon as they are made available. We apologies for the inconvenience caused. Kind Regards NOC Team
2026-08-13 09:20:52

1 month ago

Dear Customers, We have contacted the managing agent regarding the ongoing issues at the development where our equipment is located. We have been advised that the issues are still ongoing, and we are continuing to press for updates and resolution as soon as possible. We sincerely apologise for any inconvenience or disruption this may be causing and appreciate your patience and understanding while we work to obtain further information. Kind regards, The NOC Team
2026-08-12 14:00:34

1 month ago

Dear Customers, We have contacted your managing agent for further updates. At present, the incident involving the loss of power to our equipment is still ongoing. We will keep this status page updated as soon as further information is provided. Kind regards, The NOC Team

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